Payment Options

Pre-authorized payment plan

We offer both monthly and installment pre-authorized payment plans:

• If you choose the monthly plan, we will withdraw an equal payment instalment over 10 months (February to November). The withdrawal dates available are the 15 or the last day of the month.
• If you choose the instalment plan, we will withdraw the total instalment amount on the date found on your tax bill.

We also offer a pre-authorized payment plan for accounts that are in arrears. It is a monthly plan where we will withdraw a monthly amount that is acceptable to you. The withdrawal dates available are the 15 or the last day of the month.

Apply for a pre-authorized payment plan

Please complete the Pre-Authorized Payment Plan form or Pre-Authorized Arrears Payment Plan form. Please return your form to the attention of the Tax Clerk by mail, email, fax or in person.

A void cheque must be returned with your form. Please contact the office if you would like a hard copy of the form.

Internet and telephone banking

Visit your online banking and search under Trent Lakes in your bank's vendor or payee listing to set up your account and select the tax option.

Your 19-digit Property Roll Number on your tax bill is your account number for the payment. If your bank does not accept a 19-digit account number, you may leave out the last four digits of your roll number.

You must enter a separate roll number for each property that you own.

Remember to allow three to five business days processing time for your payment to reach us.

Credit card payments

The Municipality of Trent Lakes uses a secure, third-party online credit card payment service called Paymentus. You can pay your bill any time, 24 hours a day, 7 days a week, using your MasterCard or VISA. Payments can be made online or by phone.

Paymentus will charge a 2.01% service fee for each transaction.

Pay online

Phone

Pay by credit card over the phone 1-855-288-4083. Paymentus uses a secure, automated telephone payment system.

To make your payment online or over the phone, you'll need:

• Your property assessment roll number found in the upper left-hand corner of your tax bill.
• The balance owed on your bill.

• Your credit card number, including security code on the back of the card.

• An email address to receive an electronic confirmation of your transaction.

Mortgage company

Speak with your mortgage company to find out how you can pay your property taxes through your mortgage.

If your bank or mortgage company is responsible for paying your taxes and it is not noted on the front of your bill, please forward the bill to them immediately. Your bank or mortgage company must notify us in writing if they will be paying taxes on your behalf or if they are going to stop paying taxes on your behalf.

Mail

If you would like to pay by mail, please make the cheque payable to “Trent Lakes”. Post-dated cheques are also accepted. Please write your tax roll number on the back of a cheque or include your billing stub to ensure payment is applied to the correct account.

Include a self-addressed, stamped envelope if you would like a receipt. Do not mail cash.

Please mail cheque payments to:

Trent Lakes
760 Peterborough County Road 36
Trent Lakes ON K0M 1A0

Please note

The day we receive your cheque will be considered the date of payment. If we receive your cheque after the due date, you will incur a penalty on the amount outstanding.

In person

You can make a payment in person at the Municipal Office located at 760 Peterborough County Road 36 during regular office hours. We accept cash, cheque, and debit transactions. There is a drop slot at the front door, upper level, for after hours. Post-dated cheques are accepted.